Refund policy

Decorkaro Return & Exchange Policy

Thank you for shopping at Decorkaro.

We take great pride in our curated home and lifestyle collections. Please review our official policy regarding returns and exchanges below:

1. Seven (7) Day Exchange Window All purchases made on Decorkaro are eligible for an exchange within seven (7) days from the date the order is marked as delivered by our courier partner. Requests submitted after 7 days cannot be processed.

2. Strictly Exchanges Only (No Refunds) All sales are final. Decorkaro maintains a strict Exchange-Only Policy. We do not issue cash refunds, card reversals, or digital wallet refunds under any circumstances. If you are not satisfied with your purchase, you may exchange the product for any other available item of equal value (or pay the difference for an item of higher value).

3. Exchange Eligibility Criteria To qualify for an exchange, your item must meet the following conditions:

  • Unused, undamaged, and in the same pristine condition as received.

  • Retained in its original brand packaging with all tags, inserts, and protective wrapping intact.

  • Accompanied by proof of purchase (order confirmation number or delivery invoice).

4. Damaged, Defective, or Incorrect Orders If your package arrives damaged, defective, or with an incorrect item:

  • Notify our customer support team within 48 hours of delivery.

  • Share clear unboxing photos/videos showing the defect alongside the courier parcel slip.

  • Decorkaro will arrange a complimentary replacement at zero additional shipping cost.

5. How to Initiate an Exchange

  1. Submit Request: Contact our support team via WhatsApp with your order number, photo/video evidence of the product, and the item you wish to exchange it for.

  2. Review & Approval: Our quality assurance team will inspect the request and provide return shipping instructions. Please do not send parcels back without prior authorization.

  3. Dispatch & Replacement: Securely package the item and send it via a trackable courier to our provided return address. Once inspected and approved at our facility, your replacement order will be dispatched.

6. Exchange Shipping Fees Unless the exchange is due to a transit defect or fulfillment error on our end, customers are responsible for the courier charges associated with returning the original item and dispatching the replacement.

Customer Support

  • WhatsApp Support: Available directly via the WhatsApp widget on our website